Managed Security Operations
Stay Compliant. Stay Protected. 24/7 Monitoring.
24/7 expert monitoring, instant threat response, and continuous protection—all with local expertise.
Your business runs 24/7. Cyber threats? They never stop. Most organizations lack the budget, expertise, or time to monitor their networks, clouds, and applications around the clock. That's where we come in. With ITWORX Managed Security Operations, you get expert security professionals watching your digital environment every second of every day—catching threats before they become breaches.
The Security Gap Most Businesses Face
Without continuous security monitoring and vulnerability management, your organization is exposed to:
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Undetected Breaches - Attackers stay inside your network for an average of 241 days before detection. By then, the damage is done.
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Delayed Response - Without 24/7 oversight, you don't know when an attack is happening. By the time you discover an incident, attackers have already stolen data and caused costly damage.
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Compliance Risk - Botswana's Data Protection Act requires continuous security monitoring and documented incident response. Without it, you're not meeting your legal obligations.
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Resource Drain - Your IT team is stretched thin managing daily operations. Security monitoring requires specialised skills and round-the-clock coverage that most teams can't provide.
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Cost Uncertainty - Each security incident costs thousands in recovery, downtime, and reputation damage. Without prevention, you're paying the price after the fact.
Managed Security Operations: Your 24/7 Security Team
We monitor everything. You focus on growing your business.
Managed Security Operations is a comprehensive, always-on service that combines expert monitoring, advanced threat detection, and instant incident response. It's the security team you need—without the cost of hiring full-time security professionals.
Three integrated services work together to protect your business around the clock:
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Cloud Guard (SafeSAAS) — Microsoft 365 security monitoring and compliance
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Connect Secure (ITWORX Cybersecurity Suite) — Continuous vulnerability management
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Security Operations Centre (ShieldVision Complete) — 24/7 threat detection and response
All hosted in our local Botswana data centre.
Microsoft 365 Security Monitoring & Compliance
Your Microsoft 365 tenant is where your business lives — it needs constant protection.
What it does:
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Monthly security posture reporting, tracking Microsoft Secure Score and Identity Score trends
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Automated MFA enforcement, conditional access, and best-practice remediation
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Real-time breach alerts and detailed threat reports
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Licence and audit oversight, tracking activity and cost across your M365 environment via the unified audit log
Why it matters:
Compromised credentials caused more breaches last year than any other single cause, yet phishing-resistant MFA blocks over 99% of these attacks, even when a password is already stolen. We make sure that protection is switched on, not just recommended.
As a bonus, continuous monitoring and automated compliance checks create the detailed security logs your data protection obligations require.
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The Managed Security Operations Process
From detection to resolution — automated and expert-driven
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01
MONITOR
Cloud Guard continuously monitors your Microsoft 365 environment for threats and misconfigurations. Connect Secure scans your network and applications for vulnerabilities. Real-time data collection across all layers.
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02
DETECT
Advanced threat detection algorithms work 24/7. Pattern recognition and behavioral analysis. We correlate data across M365, network, endpoints, cloud, and email to catch sophisticated attacks early.
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03
ALERT
Immediate notification to our SOC team. Every alert is classified by severity. Context and recommended actions included for faster response.
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04
RESPOND
Our SOC team springs into action. Triage and verification. Immediate containment and mitigation. Investigation and forensics. Communication with your team throughout.
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05
REPORT & IMPROVE
Detailed incident reports and compliance documentation. Lessons learned and recommendations. Ongoing optimization of detection rules to prevent similar incidents.
Why Choose ITWORX?
✓ Local Expertise, Global Standards
We're Botswana-based, which means we understand local business needs and requirements. Support during your business hours—not waiting for overseas teams. Relationship-based accountability.
✓ Proactive, Not Just Reactive
We hunt for threats, not just respond to alerts. Continuous improvement of detection rules. Regular security reviews to stay ahead of emerging threats.
✓ Transparent Communication
Regular reports you can actually understand. No jargon, just clear guidance. Direct access to our team when you need it.
✓ Cost-Effective at Scale
No need to hire full-time security staff. Predictable monthly costs. Only pay for what you need—scale up or down as your business grows
✓ Local Data Centre First
Your security data is hosted in our Botswana data centre. Local infrastructure means local control, faster response, and data sovereignty.
✓ Botswana Data Protection Act Compliant
Continuous 24/7 monitoring creates the security logs your Data Protection Act obligations require. We maintain detailed records proving you're actively protecting personal information.
What You Get With Managed Security Operations
What You Get With Managed Security Operations
Faster Threat Detection
From 241 days to hours
The average breach takes 241 days to detect and contain. Our unified monitoring across Cloud Guard (SafeSAAS), Connect Secure (Cybersecurity Suite), and SOC (ShieldVision Complete) catches threats in hours, not months. Every day saved is damage prevented.
Compliance Ready
100% Data Protection Act Documentation
Continuous 24/7 monitoring across all three services generates the detailed security logs Botswana's Data Protection Act requires. Complete incident records, forensic evidence, and compliance documentation—automatically maintained and audit-ready.
Reduced Incident Cost
Up to 50% Reduction in Breach Impact
Professional incident response and early detection reduce breach impact significantly. Each incident prevented saves thousands in recovery, downtime, and reputation damage. Vulnerability patching within days (not months) prevents exploitation entirely.
Questions About Managed Security Operations?
How does Cloud Guard protect our Microsoft 365? A: Cloud Guard monitors your M365 environment 24/7, tracking your Secure Score and Identity Score, enforcing MFA, detecting suspicious inbox rules and mailbox activity (like account takeovers), and managing licenses and compliance. Compromised credentials caused more breaches than any other cause last year—phishing-resistant MFA blocks over 99% of these attacks, even when a password is already stolen.
How does Connect Secure protect our network? A: Connect Secure performs continuous internal and external vulnerability scans, checks firewall configurations, reviews Active Directory access, and monitors web applications for weaknesses. The average critical vulnerability stays unpatched for over 60 days. We identify them faster and guide you through remediation so they actually get fixed.
How quickly does your SOC respond to incidents? A: Our Security Operations Centre triage and begins response within 15 minutes of a critical alert. Most incidents are contained within hours. We provide unified monitoring and correlation across endpoints, network, cloud, email, and identity—so threats are caught early, not months later when damage is already done.
What if we get audited for data protection compliance? A: You'll have comprehensive logs showing continuous monitoring across all systems, threat detection, and incident response. This documentation proves you're actively protecting personal information as required by law. Our reports are built for regulatory reviews and audit requirements.
Can we start with just one service (Cloud Guard, Connect Secure, or SOC)? A: Absolutely. Each service can stand alone or work together. Start where your biggest risk is—many customers begin with M365 security (Cloud Guard), add vulnerability management (Connect Secure), and expand to full SOC coverage as they grow. We scale with your business.
Will this slow down our systems? A: No. Cloud Guard monitoring is passive (it watches without impacting performance). Connect Secure scans happen on a schedule that doesn't disrupt operations. SOC monitoring uses intelligent correlation and cloud-based analysis to minimize overhead. Most customers see no performance impact.
How does this help with Botswana Data Protection Act compliance? A: The Botswana Data Protection Act requires continuous security monitoring and documented incident response. Our 24/7 monitoring across Cloud Guard (M365), Connect Secure (vulnerability scanning), and SOC creates the audit trail regulators expect. We generate the compliance documentation you need to prove you're meeting the Act's security obligations.
How do you handle false alerts and alert fatigue? A: Our SOC team validates every alert—eliminating false positives before they reach you. We correlate data across multiple sources so you get signal, not noise. Human-led analysis combined with behavioral protection means you only hear about real threats that matter.
Stop Guessing If Your Business Is Secure
Get a free, no-obligation security assessment and discover your real risk.
We'll evaluate your current security posture across cloud, network, and endpoints. Identify gaps. Recommend the right solution for your business—without trying to oversell you. No jargon. No pressure. Just honest advice and a clear roadmap to better security.